The trader is obliged to protect the confidentiality of personal data and privacy online store. Personal data collected will be used exclusively for merchant services offered. The trader shall respect the confidentiality of personal data and privacy of online store, so take all necessary steps to protect them against any violations and abuses. Personal data of users is one of the areas where the trader pays utmost care and attention, because it recognizes the sensitive nature of this area.
2. Use of personal data
Dealer for the purpose of the provision of services offered, collect, manage, process and store the following user information:
– name and surname;
– for delivery;
– company or. name of the legal entity (if the entity);
– tax identification number of the legal entity (if the entity);
– e-mail address (username);
– password in encrypted form;
– contact telephone number;
– country of residence;
– other information provided by the user voluntarily enters into forms online;
– other information provided by the user voluntarily added later in your profile.
For the correctness, completeness and timeliness of data entered by the user, the dealer shall not be liable.
3. Cookies and IP addresses
Dealer each user at the beginning of each grant application online store cookie to identify, monitor your shopping basket and tracing (so-called “cookie”), which is stored in server memory only for the duration of the visit an online store and are deleted after one hour of inactivity. The trader may the user’s PC store some persistent cookies like. identification number of the user in an encrypted form to identify the next visit online store or reviews of products, with the help of which the user knows which items has been estimated indirectly cookies external to Google Analytics, serving analyzing visits to the site. Dealer can provide this information in the form of anonymous Summary for purposes of statistical analysis. For the purpose of ensuring the security of online merchant also collects IP addresses from which users access the online store.
4. Statement of confidentiality of personal data and privacy for users
Dealer in accordance with the regulations governing the protection of personal data, committed to protecting the personal data of users of its online store. Dealer will not under any circumstances without the express permission of the user and communicate the personal. other user data to a third party or. will not allow a third party to access personal or. other user data, unless requested to do so by state authorities, if such obligation is laid down in the law or in the good faith belief that such action is necessary for the proceedings before the courts or other public authorities, and to protect and promote the interests of legitimate traders.
All personal and other information that will be transmitted when the user logs in to the online store, as well as the contract of purchase of products, including the content of the contracts will be protected in accordance with regulations governing the protection of personal data. Stockist of these data will not be used for purposes that could harm the user or any other person involved. Trader user data will not be used to send promotional emails or other unsolicited promotional material, except for those sending promotional notices to which the user or orders. which will be agreed. Trader could Summary data in anonymised form for purposes of statistical analysis. Confidentiality of personal and other data users will not be violated in any form
Delivery service (eg Slovenia Mail, DHL, UPS, etc.). Merchant will trust only the information necessary for the delivery of online purchases of products (details of the recipient and delivery address). E-mail to dealer contacted the user, if this is necessary for making a purchase online, through the contact phone number only if the registration process or. Buy online problem occurs.
All the dealer or regular part-time employees who have access to personal data and other users are aware of the duty to protect personal and other data are obliged to respect the provisions on confidentiality of personal data and privacy of the user’s online store. The obligation to protect personal and other data considered indefinitely, even after the termination of the relationship with dealers.
6. Additional notes
General Terms and Conditions are drawn up in accordance with the provisions on the protection of consumers, based on the recommendations of the Slovenian Chamber of Commerce and international codes for web and e-commerce. The online store www.bball.si (hereinafter referred to as “online store”) is operated by ENAELL d.o.o., a provider of electronic business services (hereinafter referred to as the “Vendor”).
By registering at our online store to obtain a visitor username equal to its e-mail and user password set by the user. Username and password unambiguously define and connect the data input. Visitor registration certifies and warrants that it is an adult, a complete person with legal capacity. By registering, the visitor becomes a user and obtains the right to purchase. By purchasing a user becomes a customer.
These General Terms and Conditions are defined in the online store, the rights, and obligations of the visitor, the user, and the customer and the business relationship between dealers and users and buyers of products from the online store.
2 Availability of information
The trader is obliged to be always available to the user:
– information on the identity of the trader (especially name and registered office of the company and the register number where the company is registered);
– contact details to enable the user to quickly and efficiently communicate with dealers (e-mail address, phone, etc..)
– information about the essential characteristics of the products or. services purchased the online store, including after-sales services and guarantees;
– the availability of products or. services purchased online store;
– manner and terms of delivery of products or. enforcement services, in particular the place and time of delivery;
– information on the method of payment;
– information on the temporal validity of the tender from the online store;
– information about the period in which it is possible to withdraw from the contract and the conditions for withdrawal;
– information about the possible return of goods, and of whether and to what extent such repayment costs of the user;
– information about the appeal of the user and the contact person for the trader contacts with users.
3 Product range, delivery, and acceptance
Offering products online due to the nature of business over the web and often rapidly changing and being updated.
Delivery of products that are in stock, is 5-15 working days for delivery addresses in Slovenia unless the Post of Slovenia on each delivery address delivered later (see point 10). Every product from the online store is available within a reasonable period of time.
The user can submit the purchase order shall designate one of the following methods to assume products:
in person at the company’s headquarters, in this case, does not pay the postage costs; by the mail delivery, in this case, pay the shipping costs.
4 Methods of payment
Trader allows the user the following methods of payment purchase items from the online store:
– Cash on delivery, in this case, the web price (see point 5);
– Advance purchase price by wire transfer to the bank account dealers offer or manufactured. estimates, in this case, the web price.
Online price applies to all registered users online shop merchants. On the web price markups are possible, depending on the chosen method of payment (see section 4).
All shop prices are listed in Euros and include VAT unless explicitly stated otherwise. All prices in the shop are the prices of goods and do not include shipping costs. All prices are valid only for online order products through an online store.
All prices are valid at the time of contract award and have a predetermined force, and therefore subject only to their respective changes. Despite enormous efforts to ensure the trader the most updated and accurate information, it may happen that the price information is incorrect. In the case referred to in the preceding sentence, and when the price of the product changes during the processing of the contract, that is, from the time of award of the contract to the confirmation of the order, the trader:
– user (purchaser) that messages and notifications of new prices, the user (customer) in this case has the opportunity to change their order, or partially or completely cancel or confirm an order for new prices, all at no additional cost, or
– user (customer) allow the assignment of purchase and at the same time, he offered a solution that will go to the mutual benefit and satisfaction.
6 The purchase process
01.06. Technical steps leading to the conclusion of the contract of sale in the process of purchasing the user (customer) available to the following technical steps:
– Log in to the online store using the e-mail address or user password, if you are a user (customer) previously created a user account;
– Search for a particular product to offer products online;
– selection of product to buy;
– add the selected product to buy into the shopping cart;
– determine the quantity of the product to purchase in the shopping basket;
– overview of the selected product prices in the selected amount, plus accrued tax, if this declaration;
– selection of the method of delivery of the product (see also section 3 and 10);
– selection of the method of payment (see point 4);
– review of the contract with the selected mode of delivery of the product and accrued delivery costs if they are charged and
-approval and award of the contract as well as the completion of the acquisition (see also Section 6.3., and 6.4.).
02.06. Technological means for identifying and correcting errors prior to contract award
Prior to award, the user (customer) via a graphical user interface able to, with immediate effect, easy and hassle-free:
– see and check which products are selected and added to the shopping cart;
– see and check the price of each product and the total price for the entire selected quantity of each product;
– changing the selected quantity of each product and calculates the new price to changes in the amount
– removes the selected items that you do not want to buy from the basket and corresponding tax levy, according to the tax rate applicable for the product and its price (tax base).
Before confirming the order the user (customer) via a graphical user interface able to, with immediate effect, easy and hassle-free:
– changing the selected method of delivery of the product;
– changing the selected payment method and review and approve each change.
03.06. The contract is accepted
After the award of the contract, the user (buyer) of the dealer by email receives notification that the order was received. Within 1 hour of receipt of the notification the user (customer) the option to cancel the contract without consequences. Apart from the possibility to cancel the user (customer) after the award of the contract can not change the substance of the contract. User (customer) in their profile on the merchant’s website is always accessible comprehensive information on the status and content of an individual contract.
04.06. Order confirmed
If the user (customer) order is not withdrawn, a contract for further processing. Dealer after receipt of the order checks the availability of ordered products and order confirmed or rejected on the ground. Dealer to verify the accuracy of the information or the provision of supplies, the telephone contacts of the user (buyer) of the reported contact telephone number. Upon confirmation of orders trader user (customer) by e-mail informed of the expected time of delivery. A contract of sale to purchase the ordered products between users (customers) and the trader is at this stage definitively concluded (see section 7).
05.06. Goods shipped
Trader within the agreed deadline products ordered preparation and dispatch of e-mail notifies the user (customer). In an e-mail from the previous sentence, the trader informs the user (customer) as well as the return policy on the products and informs him of contact for such complaints or delays in delivery.
7 Contract of sale
Trader user who buys a product from an online store, the invoice is issued in writing, with a breakdown of costs and an explanation of the right to withdraw from the purchase to return the product purchased, if necessary and possible. A contract of sale in the form of the purchase order is electronically stored on the server traders and the user (buyer) accessible at any time in his user profile. A contract of sale is concluded in the Slovenian language.
A contract of sale between merchants and consumers (buyers) has been concluded at a time when the merchant confirms the order (see point 6.2.). From this point on, all prices and other conditions of purchase fixed and apply to traders and the user (customer).
8 The right to withdraw from the purchase, return goods
The user (customer) is entitled to 14 days from the date of collection of the ordered products to the retailer’s contact email address email@example.com to communicate the decision to withdraw from the purchase agreement, whereby it is not necessary to indicate the reason for such a decision. Return purchased products within retailers to withdraw from the contract of sale considered to be a message of resignation. The only cost to withdraw from the purchase contract loads the user (customer), the cost of returning the goods to the trader.
Purchased items must be returned to retailers at the latest within 15 days from the date of the filed notice of withdrawal from the contract of sale. Purchased items must be returned to retailers intact in their original packaging and in the same amount unless the products are destroyed, corrupted, lost, or their quantity reduced, without fault of the user (customer). If the mailing package, the user (buyer) receive the products ordered, physically damaged, if it lacks content, or if it shows signs of opening, the user (customer) complaints brought before the Post of Slovenia (see point 15). The return does not apply to software, audio, and video media, or if the user (customer) opened the safety seal.
For returned products stockist user (customer) as soon as possible, but no later than within 30 days of receipt of the notice of withdrawal or return the paid amount disbursed voucher, any underused promotional codes and discounts, the user (customer) does not return. The refund amount shall be paid to the Vendor or personal. the bank account of the user (customer). Disbursed voucher trader returns in the form of credit.
Products have a warranty if so indicated on the invoice or warranty card. This warranty is valid by following the instructions and conditions of the warranty, and upon presentation of the invoice. The warranty period is stated on the warranty card or invoice. Warranty information is also listed at the presentation of the product in-store. If the online store warranty information is not, then the product has no warranty.
The user (customer) may exercise the warranty the dealer or directly from the manufacturer of the product or its authorized service center. The customer warranty may be enforced by the warranty card and invoice. Manufacturer and. an authorized service facility is required to perform warranty service within 45 days of receipt of your goods, otherwise, replace the product with another equivalent product in perfect condition.
The dealer will deliver the ordered products to the user (customer) within the agreed time. The contractual partner merchants for mail delivery in Slovenia. The dealer reserves the right to choose another delivery service if this contract can be completed more efficiently.
In the case of acquisition of goods by mail delivery paid by the buyer as postage costs.
The trader uses the appropriate technological and organizational means to protect the transmission and storage of personal data and payment. Dealer for this purpose using a 128-bit SSL certificate that is issued by an authorized organization.
For authentication and secure credit card transactions worried _____on firstname.lastname@example.org_____. Credit card authorization is made in real-time with immediate verification of data banks. Card details are not stored on the server trader.
Safety is the responsibility of the user, both to ensure the security of your user name and password, and the proper software and anti-virus protection on your computer.
12 User Reviews & Product Reviews
Opinions, comments, and product reviews made by the users or visitors, the functionality of an online store, and are intended user community.
The trader is not responsible for the content of opinions, comments, and product reviews made by the users or visitors. Trader opinions, comments, and ratings before you post a review and reject those that contain obvious falsehoods are misleading, offensive, obscene, or if the trader does not provide benefits to other users or visitors to an online store. The trader is not responsible for the information and opinions, comments and ratings, and is exempt from any liability arising from this information.
The trader shall use their best efforts to ensure currency and accuracy of the information posted to its online store, but the properties of the product, delivery, or price change so rapidly that the trader fails to timely correct the information, which is published in the online store. In this case, the trader the user (customer) informed of changes and allow the assignment of the contract or modification of the contract (see point 5).
Although the trader tries to provide accurate pictures of the products that are for sale at the online store, it is all taken as symbolic. Photos do not guarantee product features.
The dealer from the time of posting the products ordered on the mail is not responsible for the cases when it comes to physical damage, destruction, or loss of the consignment, nor if there is a lack of content in the consignment or shipment shows signs of opening. In those cases, the user (customer) complaints brought before the Post of Slovenia. In the event of damage to the lot to be done to bring the shipment to the post office in the same condition as received, without anything added or removed, and complete record of reclamation. The dealer, together with the Post of Slovenia ensures that the complaint is resolved as soon as possible.
14 Complaints, disputes, and applicable law
Trader to observe the applicable regulations in the field of consumer protection. The dealer has in place an effective system for dealing with complaints and a certain person, which in case of problems the user (buyer), you can connect the phone or by email. The user (customer) in the event of a problem can refer to the phone. No: 040636505. Complaint to the user (customer) is awarded to the email address email@example.com. The complaint procedure is confidential.
The Merchant shall, within five working days of certification that it has received the complaint and messages to the user (customer), how long it will be dealt with and kept informed of the proceedings. The dealer will try our best to resolve any disputes amicably. If an amicable settlement is not reached, any dispute between traders and consumers (buyers), the exclusive territorial jurisdiction of the competent court in Celje. The dealer and the user (buyer) as a participant in eCommerce mutually recognize the validity of electronic communications in court.
These General Terms and Conditions and any disputes between traders and consumers (buyers) and is used Slovenian substantive and processual law, and shall not be subject to the rules of private international law that would dictate the use of any other law.
In all relationships, and the rights and obligations that are not governed by these General Terms and Conditions shall apply mutatis mutandis to the Code of Obligations Act, the Electronic Commerce Act, the Personal Information Protection and Consumer Protection Act.
15 Changes to these General Terms and Conditions
A trader in the event of changes in the rules governing the operation of online stores, data protection, and other areas that are related to operating online store dealers and in case of changes to its commercial policy changes and/or supplements these General Terms and Conditions, and will each informed users in an appropriate manner, which is considered in particular information via the website www.bball.si. The respective changes and/or additions to the General Terms and Conditions shall take effect and be used by the end of the eight-day period from the publication of changes and/or additions. If the amendment and/or supplement the General Terms and Conditions is necessary in order to comply with the regulations may, exceptionally, these changes and/or amendments to enter into force and application in less time.
The user who changes and/or additions to these General Terms and Conditions disagrees shall, within eight days from the publication of notice of the change and/or supplement the General Terms and Conditions to cancel your registration by following the expiry of that period considered and contrary evidence is not admissible the user changes and/or additions to the General Terms reception. Revocation of registration shall be made by the user with written statement retailers communicate the cancellation.
General conditions accepted by the director in Rimske Toplice, on 01/09/2020
We wish you a pleasant shopping in our online store!
Instructions for returning goods
When you purchase products online before buying is not possible to physically see, so they enable (within legal limits) the possibility of returning the goods – withdrawal. Because we want to do what you can do a quicker and smoothly, we have prepared a short list of what has to be careful when buying at a distance:
· Open the package carefully and keep it in the same condition as long as you’re not entirely convinced that this product is appropriate,
· The purchase of clothing, lingerie and swimwear appropriate size checked by fitting over the other garments (not on bare skin),
· If this item is back in person at one of the collection points, get this item at sight clerk,
· Inadvertent removal of protective films and materials may result in damage to the product (dark varnished surfaces),
· Visible traces of use (dust, dalke, scratches, stains, dirt) are not eligible for reimbursement because they are hygienically objectionable,
Items purchased at a distance, not intended for use within the legal time for withdrawal.
To withdraw from the contract is intended to be open item, then view and if you do not conform, or were your expectations wrong, quit after purchase. These recommendations do not apply if the item is defective when you buy or not working -> in this case you can make a reclamation .
Returning of damaged shipments
If you’re on delivery noticed that the product or package is physically damaged, it lacks content, or shows signs of opening, you must initiate the process to address complaints firstname.lastname@example.org Together, we will try that to solve the resulting problem.
The manufacturer is in compliance with the law obliged the buyer to provide a guarantee for the proper functioning of the purchased goods. The warranty is the purchaser exercises directly from the manufacturer or its authorized service center. The warranty is the purchaser exercises the warranty card and the account of the seller.
The manufacturer is obliged to perform warranty service within 45 days of receipt of the goods, if it does not replace the item with another equivalent item and intact.
The buyer can also claim the warranty from the seller, but even in this case the provision of the preceding paragraph.
Returns the warranty shall be made in accordance with the conditions laid down by the manufacturer listed on the warranty, the customer does not have to cost recovery.
If you want to return the shipment at our expense, to do so in order to negotiate a about with our colleagues on emai email@example.com). In accordance with this agreement, we will send to your email address postman to take delivery.
– by transfer to the account of the company of ENAELL d.o.o. (according to the offer / proforma invoice)
– by PayPal service link to account of the company of ENAELL d.o.o.
The provider issues an invoice to the customer on a durable and / or electronic medium, with a breakdown of costs and instructions on how to withdraw from the purchase and return the products, if necessary and possible.
The sales contract (order) is stored in electronic form on the provider’s server.